Return Policy

Dear Valued Customer,

At Cozy Candles, we strive to ensure your complete satisfaction with every purchase. We understand that there may be instances where you need to return a product, and we want to make this process as seamless as possible. Therefore, we have updated our return policy to better serve you.

Here are the key points of our updated return policy:

  1. 30-Day Return Window: We offer a 30-day return window from the date of delivery for eligible products. If you are not completely satisfied with your purchase, you may return it within this period for a refund or exchange.

  2. Eligibility Criteria: To be eligible for a return, the item must be unused, undamaged, and in its original packaging. We cannot accept returns of products that show signs of use or damage.

  3. Return Authorization: Before returning an item, please contact our customer service team at help.cozycandle@gmail.com to obtain a return authorization number. Returns without a valid authorization number may not be processed.

  4. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

  5. Refund Process: Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

  6. Exchanges: If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting us for a return authorization. We will do our best to accommodate your request, subject to product availability.

  7. Non-Returnable Items: Certain items, such as personalized or customized products, gift cards, and clearance items, may not be eligible for return. Please check the product description or contact us for clarification before making your purchase.

  8. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately upon receipt. We will arrange for a replacement or refund as appropriate, at no additional cost to you.

If you have any questions or concerns about our return policy, please don't hesitate to reach out to us at help.cozycandle@gmail.com. We are here to assist you and ensure that your experience with Cozy Candles is nothing short of exceptional.

Thank you for choosing Cozy Candles for your home fragrance needs. We appreciate your support and look forward to serving you again soon.

Warm regards,

Cozy Candles Customer Service Team