Refund Policy

Dear Valued Customer,

At Cozy Candles, your satisfaction is our top priority. We strive to ensure that every purchase you make meets your expectations and brings joy to your home. However, we understand that there may be occasions when you need to return a product, and we want to make this process as simple and transparent as possible.

Effective immediately, we have updated our refund policy to better serve you. Here are the key points:

1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your order, you may return it within 30 days of delivery for a full refund.

2. Unused and Unopened Items: To be eligible for a refund, items must be unused, unopened, and in their original condition. We cannot accept returns of products that have been used or damaged after delivery.

3. Refund Process: To initiate a return and request a refund, please contact us at help.cozycandle@gmail.com. Our customer service team will guide you through the process and provide you with a return authorization number.

4. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

5. Refund Processing Time: Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

If you have any questions or concerns about our refund policy, please don't hesitate to reach out to us at help.cozycandle@gmail.com. We are here to assist you and ensure that your experience with Cozy Candles is nothing short of exceptional.

Thank you for choosing Cozy Candles for your home fragrance needs. We appreciate your support and look forward to serving you again soon.